New CableEye systems include a one-year warranty on the test fixture and any associated hardware. We will correct at no charge to the customer any electronic or mechanical failures that do not result from abuse or wear-out. You will also receive free software and database upgrades, and free technical support through our 800 number during the warranty period.
After the first year, you may purchase extended warranty coverage for a nominal fee per machine. The extended warranty, like the new-equipment warranty, includes coverage of all hardware from unprovoked failure, free software and database upgrades, and free technical support through our 800 number.
You may request loaner equipment at no charge while your warranty is active. If suitable equipment is available, the cost of round-trip shipping must be covered by the customer.
Customers with active warranties or with extended warranty coverage may download new software, documentation, and technical tips from the Customer Services area of this web site. Use the access codes provided with your new equipment to enter, or call us with serial number in hand to obtain your access codes.