New CableEye systems include a one-year warranty on the test fixture and any associated hardware. We will correct at no charge to the customer any electronic or mechanical failures that do not result from abuse or wear-out. You will also receive free software and database upgrades, and free technical support through our 800 number during the warranty period.

After the first year, you may purchase extended warranty coverage for a yearly fee of $150 per machine. The extended warranty, like the new-equipment warranty, includes free software and database upgrades, free technical support through our 800 number, and return shipping by UPS ground.

Customers with active warranties or on extended warranty coverage may download new software, documentation, and technical tips from the Customer Services area of this web site. Use the access codes provided with your new equipment to enter, or call us with serial number in hand to obtain your access codes.

In the event of connector wear-out, replacement connectors are provided at no charge, and labor is billed at standard rates for a skilled technician. Alternatively, we will send replacement parts to you at no charge for installation by technicans at your facility.