Standard Warranty
With the exception of custom software and custom interfaces, new CableEye test systems include a one-year warranty on the test fixture and any associated hardware (such as connector boardsa). We will correct at no charge to the customer any electronic or mechanical failures that do not result from accident, abuse, wear-out, or lack of maintenance; customer pays for shipping. During the warranty period, you will also receive free software updates & upgrades (if downloaded from our website), discounted pricing on customized services, access to a loanerb and to for-fee low voltage tester calibration expedite servicec, and 8 hours free remote technical supportd by telephone, e-mail, online chat, Skype, or Team Viewer. This support includes 2 hours of virtual, instructor-led training for your new employees. For additional training, see Cable & Harness Testing Training.
We continually improve and advance the software by adding new capabilities, new reports, ensuring compatibility with the latest Windows operating systems, and correcting problems reported to us by our customers. All software upgrades are backward compatible to every USB tester we have ever made. Customers with active warranties may download new software, documentation, and technical tips from the Customer Services area of this web site. Use the access codes provided with your new equipment to enter, or call us with serial number in hand to obtain your access codes.
We reserve the right to modify this warranty for products that have been modified/customized at the customer's request.
Standard Warranty Coverage Summary
1 - One year warranty period (renewable)
2 - Repair of unprovoked hardware failures (parts & labor)
3 - Free software updates/upgrades
4 - 8 hrs Free Remote Tech Support (includes 2 hrs virtual, intructor-led training for new employees)d
5 - Discounted pricing on customization services
6 - Loaner testerb
7 - Access to for-fee low voltage tester calibration expedite servicec
8 - Skype, TeamViewer remote login support when possible
a Included when all CableEye testers under ownership by the company are in warranty. Connector replacement one time only per board.
b Subject to availability.
c With expedite service, CAMI will carry out best effort to complete calibration and to ship it back the same day. Contact us at least one week in advance to request and book this service. Take necessary steps to ensure your tester arrives here by 10:30am EST the morning of the scheduled date.
d Limited to questions about setup or operation, or other questions concerning test function, reports, or external factors affecting the function of the equipment and software. Excludes consultation. Excludes issues resulting from improper use of the calibration procedure.
Standard Warranty Renewal
Before the end of the warrantied period, you may purchase a further one year warranty extension (see item numbers at top of page). Warranty renewal continues coverage as per our Standard Warranty.
When purchasing a new tester, you may order the extended warranty in advance for up to 5 additional years to ensure future coverage at the same price.
Failure to renew, by intent or oversight, will result in lapse of warranty and loss of any benefits that it would otherwise provide.
Renewing an Expired Warranty
Overdue expired warranties may be renewed with a reinstatement fee. If your current software is v5.4 or earlier, you will also need to purchase a software upgrade to reactivate the warranty. Contact us for details.
HVX Limited Warranty
For HVX series testers, Standard Warranties can be renewed for four more years. Thereafter, annually renewable Limited Warranties are available. The Limited Warranty is identical to the standard warranty except that relay boards are excluded.
Note: An HVX-series tester will be reinstated under a Limited Warranty when the tester warranty has lapsed for a year or more.
Warranty & Calibration Contracts
For customers with multiple CableEye testers: Save 15% on individual renewal pricing and simplify management of your testers by setting up a yearly support contract for all of them — to include warranty renewal, calibration, or both. Eliminate the hassle of continually renewing individual testers as they expire at different times through the year.
As per best practice in IT management, we highly recommend you maintain a consistent software platform across all of your testers. A Warranty contract is the most economical way for you to keep your software current and consistent across them all.
Contact us for details.
Warranty of Custom Deliverables
Custom cable and wire harness interfaces (including customized Light Director™ light-guided connector assembly fixtures), are warrantied to be free from defects in design or construction for one year following completion of the work and shipment to the customer. We will correct at no charge to the customer any electronic or mechanical failures that do not result from accident, abuse, wear-out, or lack of maintenance. Warranty is non-renewable and excludes connector wear out, technical support, and consultation. These services may be accessed on a fee-based schedule.
Any custom software misoperation or fault reported by the customer within 30 days of delivery will be corrected at no charge. After this time, an hourly fee will apply to correct previously unknown, newly discovered problems.
Warranty Repairs
Refer to this page when you suspect a tester error. Follow the instructions given for when and how to send your tester for repair.
Other Service
Looking for another service such as Software Upgrade, Hardware Upgrade, Calibration, Repairs? Click here.Feel free to contact us if you have any questions!
+1 978 266 2655
service@camiresearch.com
