Item 700 for Low Voltage Series
Item 700E for Low Voltage Series with 1-7 Expansion Modules
Item 700E8 for Low Voltage Series with 8+ Expansion Modules
Item 700H for High Voltage Series
Item 700HE for High Voltage Series with Expansion Modules
New CableEye systems include a one-year warranty on the test fixture and any associated hardware (such as connector boards*). We will correct at no charge to the customer any electronic or mechanical failures that do not result from abuse, wear-out, or lack of maintenance. During the warranty period, you will also receive free software updates & upgrades (if downloaded from our website); and 8 hours free technical support by telephone, e-mail, online chat, Skype, or Team Viewer. This support includes 2 hours of online training for your new employees. For additional training, see Cable & Harness Testing Training.
We continually improve and advance the software by adding new capabilities, new reports, ensuring compatibility with the latest Windows operating systems, and correcting problems reported to us by our customers. All software upgrades are backward compatible to every tester we have ever made! Customers with active warranties may download new software, documentation, and technical tips from the Customer Services area of this web site. Use the access codes provided with your new equipment to enter, or call us with serial number in hand to obtain your access codes.
Warranty Coverage Summary
1 - One year warranty period (renewable)
2 - Repair of unprovoked hardware failures (parts & labor)
3 - Free software updates/upgrades
4 - 8 hrs Free Tech Support (includes 2 hrs online training for new employees)
5 - TeamViewer remote login support when possible
* Covered when all CableEye testers under ownership by the company are in warranty.
Before the end of the warrantied period, you may purchase a further one year warranty extension (see item numbers at top of page). Warranty renewal continues coverage as per our Standard Warranty.
You will receive a Warranty Certificate and Software Update CD by mail. You may order the extended warranty in advance for as many years as desired with the purchase of a new system to ensure future coverage.
Renewing an Expired Warranty
Overdue expired warranties may be renewed with a reinstatement fee. If your current software is v5.3 or earlier, you will also need to purchase a software upgrade to reactivate the warranty. Contact us for details.
For HVX series testers, Standard Warranties can be renewed for four more years. Thereafter, annually renewable Limited Warranties are available. The Limited Warranty is identical to the standard warranty except that relay boards are excluded.
Note: An HVX-series tester will be reinstated under a Limited Warranty when the tester warranty has lapsed for a year or more.
For customers with 3 or more CableEye testers: Save 15% on individual renewal pricing and simplify management of your testers by setting up a yearly support contract for all of them — to include warranty renewal, calibration, or both. Eliminate the hassle of continually renewing individual testers as they expire at different times through the year. Contact us for details.
Refer to this page when you suspect a tester error. Follow the instructions given for when and how to send your tester for repair.
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