Previous Item | Next Item

CableEye System Repair

Index

What should I do if I think my system is malfunctioning?

How do we order Repair Service for our CableEye Tester?

What should I do if I think my system is malfunctioning?

If you think your system is malfunctioning, first perform a Self-Test check on it to rule out the possibility of the problem being caused by erroneous settings.

CableEye® System Self-Test Procedure
Test Purpose: To verify internal electronics functionality.
Recommended Schedule: Once a day to once a month.


To run Self Test do the following:

  1. Consult the Getting Started Guide to ensure your system is connected properly. The Guide was included in the documentation folder delivered with your tester.
    • If you have an M-series tester, be sure to check you are using the correct power module for the model of tester. The power module specifications are given in the "What's Included" section of the Guide.
  2. Confirm that the power indicator at the front of the unit is lit when connected to power.
    • If it is lit, proceed to step 3.
    • If it is not lit, stop.
  3. Turn on the CableEye software.
  4. Remove any CB boards or test cables from the CableEye system.
  5. Be sure that nothing is connected to the test point headers.
  6. If your system has an Active Test Point switch, set it to the maximum number of test points.
  7. Click on the File menu and select "Self Test" from the list.
  8. Click on Run Once and wait a few seconds for the results.

If the power indicator at the front of the unit is not lit in Step 2, it is possible that the unit and/or M-series power module is damaged. Please contact CAMI Research Tech Support* at +1 978 266 2655 and be ready to provide the serial number of your tester and, if your system is an M-series tester, the voltage rating of the power module you had connected to the unit when the malfunction occurred.

You will see the following message for a successful test: "SELF-TEST COMPLETE; Test fixture is functioning correctly.

If you get an error message, it is likely that the unit has been damaged, in which case take a screenshot of the message and email it to us* at support@camiresearch.com. Please be sure to include the serial number of your tester in the subject field of the email. We will analyze the data to determine whether the tester needs to be sent back for repair.

If the Self-Test passes and you are still experiencing problems with your tester, this likely points to an issue with user-defined test settings. If you are unable to locate and correct the error/s, please contact CAMI Research Tech Support* at +1 978 266 2655 and be ready to provide the serial number of your tester.

* If you are located in an international location where we have a representative, please contact that local distributor instead.





How do we order a Repair Service for our CableEye Tester or Accessory?

Before You Ship

When shipping from an international location where we have a representative, please contact your local distributor.

1 - Check that you have completed the "What should I do if I think my system is malfunctioning" instructions.

2 - Call CAMI Research at 978-266-2655 or your region's international distributor to arrange for return of your unit. We will:

3 - Your company pays transportation in both directions. Be sure to specify the method of return shipment you want us to use (Ground, 3rd Day, 2nd Day, Overnight). We will accept VISA, MasterCard, and American Express if that is more convenient.

Note: Return shipment options for International customers are FedEx or UPS (Priority or Economy), or DHL. Customer must supply a shipping account for DHL.

Shipment Preparation

4 - When you're ready to ship the system:


Lead Times

5 - For standard repairs, we will generally evaluate the tester within 1-2 business days of receiving it. If the repairs are covered under warranty, we will make the necessary repairs and return the equipment as soon as possible. For repairs not covered under the warranty, we will contact you with a preliminary quote following our initial evaluation. Minimum charges will apply for evaluation of non-covered repairs, but the final repair charges may be higher. CAMI will advise the most cost-effective course of action.

6 - On reviewing the Repair Quote, email Repair Purchase Order (PO) to service@camiresearch.com, or call in credit card to +1 978 266 2655. Repairs will be scheduled on receipt of PO/Payment. Current lead times are listed here under Service (Calibration, Repair, Upgrade).

7 - If you do not respond to a quotation within 10 business days, the product will be returned 'As-Is'.

8 - For low voltage testers under warranty, we offer an expedite option for a fee which must be pre-approved:


Other Service

Looking for another service such as Hardware or Software Upgrade, Warranty, Calibration? Click here.